Frequently Asked Questions
Everything you need to know about shopping with Ashford.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Refunds are processed within 5-7 business days of receipt.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your products authentic?
Yes, every product sold at Ashford is 100% authentic and sourced directly from authorized manufacturers or reputable distributors.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Yes, Ashford ships to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.